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Machine tool services and innovation

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STEP Working Paper

ISSN 1501-0066

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3.1 MT system suppliers’ product portfolios ...6

3.2 MT system suppliers service strategies ...7

3.3 MT system suppliers’ organisations...8

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4.1 Machine-level sourcing in standardised vs. customised relations...11

4.2 System level sourcing in standardised vs. customised relations ...12

4.3 Different social settings of interaction ...14

4.4 Organisation, programming and operational training ...15

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Technologies in the machine tool industry 1975-1990

Solid Machine Machine Engineering Control Software System Computer mechanics design design materials engineering engineering engineering communication

(gearing) (bearing) a a b b

Conv.lathe, 1975 X X X X

CNC lathe, 1975 X X X X X

FMS, 1990 X X X X X X X

a) Includes knowledge of drivers, sensors and electronics

b) Application specific knowledge is a prerequisite for good system engineering

Source: From Paper 1a in Ehrnberg 1996, Technological Discontinuities and Industrial Dynamics.

Based on an interview with Professor Nils Mårtensson, Chalmers Univ. of Technology (July 1991)

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