Maximizing and customer loyalty: Are maximizers less loyal?

The main purpose of this research is to test whether customer service and customer satisfaction effect customer loyalty on the basis of the case company----SUNING, and to test

"Examining the effect of logistics service quality dimensions and customer satisfaction on customer loyalty: A case study of Thon hotel Molde fjord"...

Hypothesis 1: The drivers of loyalty, namely customer satisfaction, affective, and calculative commitment, and their relative importance in determining loyalty are the same for

Hypothesis 7: The relationship between HRM systems and (a) organizational commitment, (b) job satisfaction, (c) work intensification, (d) anxiety, and (e) firm performance

The findings in this study shows that customer perception of service quality, cognitive- and emotional satisfaction, and behavioral intentions are stronger in a

Hypothesis 3: The negative relationship between follower social LMX and turnover intention is mediated by the satisfaction of the needs for (a) relatedness,

H3: The relationship between X leadership attitudes and employees’ (a) turnover intention (b) intrinsic motivation, (c) knowledge sharing, (d) work effort and (e) perceived

CJML can be used to help service providers to identify and document their planned customer journeys, and to investigate the customer experience associated with customer journeys