NorGes BaNk PaPers

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Developments in retail payment services – 2013

NorGes BaNk PaPers

No. 1 | 2014

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Norges Bank Papers No. 1 | 2014

Norges Bank

Address: Bankplassen 2

Postal address: Postboks 1179 Sentrum, 0107 oslo Phone: +47 22 31 60 00

Fax: +47 22 41 31 05

E-mail: [email protected] Website: http://www.norges-bank.no ISSN 1894-0293 (online)

ISBN 978-82-7553-809-1 (online)

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NorGes BaNk PaPers No. 1 | 2014

Developments in retail payment services – 2013

The number of card payments continued to rise in 2013. Norwegian residents remain among the leading users of card payments per year, while the number of ATM withdrawals and point-of-sale (POS) withdrawals declined. This may indicate that cash transactions are steadily falling in Norway. Card transac- tions abroad and internet purchases using cards continued to increase sharply in 2013. As a result, the use of international payment cards accounts for an increasingly larger share of total card transactions.

The statistics used in this document have been compiled by Statistics Norway on behalf of Norges Bank. Further details are provided in the tables and are also pub- lished on Norges Bank’s website. The statistics have in earlier years been presented in Norges Bank’s Annual Report on Payment Systems.

1 Use of payment instruments

There are two main types of means of payment: cash and bank deposits (in bank accounts). Means of payment can be accessed by using a payment instrument.

Payment cards and credit transfers are examples of payment instruments that provide access to banks accounts. Cash can be used without recourse to any other instrument and is therefore both a means of payment and a payment instrument.

Debit and credit transfers (giros)

Chart 1.1 shows the use of electronic payment instruments. All total, the number of transactions came to 2.3bn in 2013. Payment cards accounted for around 70% of transactions, while debit and credit transfers accounted for the remainder. Since 2001 the number of debit and credit transfers¹ has increased by a little more than 50%, while the number of transactions using payment cards has increased by close to 300%.

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Chart 1.1 Use of electronic payment instruments. Transactions in millions. 2001–2013

Source: Norges Bank

The value of debit and credit transfers totalled a good NOK 14 000bn in 2013 (see Chart 1.2). Goods purchases² with payment cards came to a total of just over NOK 600bn. The average payment came to a little less than NOK 400.

Chart 1.2 Use of electronic payment instruments. In billions of Nok. 2001–2013

Source: Norges Bank

In real terms, the value of debit and credit transfers has remained fairly stable over the past 6–7 years. The real value of card payments increased by about 14% in the same period.

Retail customers account for a little more than half of all debit and credit transfers, with online banking payments being the clearly largest category (see Chart 1.3).

Online banking payments, mobile banking payments and direct debits continued to rise in 2013. There is still some use of paper-based giros, but usage is declining every year.

0 200 400 600 800 1 000 1 200 1 400 1 600 1 800

01 02 03 04 05 06 07 08 09 10 11 12 13 Debit and credit transfers (giros)

Payment cards (goods purchases)

0 200 400 600 800 1 000 1 200 1 400 1 600

0 2 000 4 000 6 000 8 000 10 000 12 000 14 000 16 000

01 02 03 04 05 06 07 08 09 10 11 12 13 Debit and credit transfers (giros). Left-

hand scale

Debit and credit transfers. Deflated by nominal GDP. Left-hand scale Payment cards (goods purchases).

Right-hand scale

Payment cards. Deflated by nominal GDP. Right-hand scale

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Chart 1.3 Debit and credit transfers by retail customers. Transactions in millions.

2001–2013

Source: Norges Bank

In 2013, online banking payments by retail and corporate customers numbered 435.8m, an increase of 2% on the previous year. Online banking payments (not including direct debits) account for about 70% of all debit and credit transfers.

The number of mobile banking³ payments (primarily retail customers) increased from 3.3m in 2012 to 9m in 2013. According to Finance Norway’s daily bank survey⁴, 39%

of the population aged over 15 uses mobile banking in 2014.

The number of retail and corporate paper-based giros fell by 11% from 2012 to 2013 and now account for 3.2% of all debit and credit transfers.

Use of direct debits increased by 7% on the previous year and accounts for 13.8% of invoice payments. Both the payee and the payer are required to enter into a direct debit agreement with their bank. At end-2013, there were 15.6m direct debit agreements between banks and retail and corporate customers, an increase of 8% on 2012.

Direct debits can be combined with e-invoicing. At the end of 2013, there were close to 12m such agreements with retail customers, an increase of 25% on end-2012.

Today, 1 220 enterprises can issue e-invoices, an increase of 14% between 2012 and 2013.

Card payments

In 2013, the number of card transactions came to 1.75bn⁵ in Norway, an increase of 7.7% on 2012. Average use per inhabitant was 347 in 2013 (see Chart 1.4) and average value was NOK 443 in 2013, down from NOK 456 in 2012.

0 50 100 150 200 250 300

01 02 03 04 05 06 07 08 09 10 11 12 13

Online banking Mobile banking

Direct debit (AvtaleGiro) Postal giro Telegiro

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Chart 1.4 Card transactions per inhabitant per year and value per card transaction.

2001–2013

Source: Norges Bank

The number of Norwegian payment cards issued stands at 12.5m (see Chart 1.5).

Since their launch in the latter half of the 1970s, usage of such cards has increased every year, with the exception of a small decline between 2012 and 2013.

Chart 1.5 Number of Norwegian payment cards issued. In thousands of Nok. 2001–2013

Source: Norges Bank

The number of transactions in the Norwegian debit card system BankAxept increased by 5.2% between 2012 and 2013 (see Chart 1.6). The number of transactions using international payment cards (debit, credit and invoice cards) increased by as much as 17.8%.

0 100 200 300 400 500 600 700 800

01 02 03 04 05 06 07 08 09 10 11 12 13 Number of card transactions per inhabitant per year

Value per card transaction in NOK

0 2 000 4 000 6 000 8 000 10 000 12 000 14 000

01 02 03 04 05 06 07 08 09 10 11 12 13

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Chart 1.6 Use of Norwegian payment cards¹. Transactions in millions. 2001–2013

Source: Norges Bank

The market share of BankAxept cards has declined, but remains high (see Chart 1.7).

The share fell from 88% in 2001 to 78% in 2013. The share of total card use for international debit cards rose from 7% to 13% in the same period, and from 2% to 8%

for international credit cards. These changes primarily reflect increased use of card payments abroad and increased internet transactions. BankAxept cards can, with few exceptions, only be used domestically and are not used for internet transactions.

Excluding such card use, BankAxept’s share of total card use was 89% in 2013, compared with 92% in 2001.

Chart 1.7 Use of Norwegian payment cards by function and issuer.

Transactions in percent of total number of transactions. 2001–2013

Source: Norges Bank

Chart 1.8 shows a sharp increase in internet goods purchases using Norwegian payment cards over the past years. In 2013, internet transactions came to 95.4m, an increase of 28% on 2012, for a value of NOK 59.7bn in 2013, an increase of 13% on

0 200 400 600 800 1000 1200 1400 1600 1800

0 200 400 600 800 1 000 1 200 1 400 1 600 1 800

01 02 03 04 05 06 07 08 09 10 11 12 13

1 Payment cards issued in Norway.

Domestic credit cards International payment cards

BankAxept cards

0 10 20 30 40 50 60 70 80 90 100

01 02 03 04 05 06 07 08 09 10 11 12 13 Billing functions ( payment cards issued by

international card companies)

Credit cards issued by international card companies Domestic credit cards

Debit cards issued by international card companies BankAxept (debit)

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Chart 1.8 Internet purchases with Norwegian payment cards. 2007–2013

Source: Norges Bank

Internet goods purchases account for a growing share of total goods purchases using payment cards (see Chart 1.9). In 2013, internet purchases accounted for 5.7% of all purchases by card, and 9.4% of the total value of all transactions using Norwegian cards.

Chart 1.9 Internet purchases with Norwegian payment cards.

Percentage of total purchases of goods. 2007–2013

Source: Norges Bank

Chart 1.10 shows the total use of Norwegian payment cards abroad, both at terminals and via the internet. In 2013, card use increased by about 25% to 193m transactions.

Card use abroad accounted for about 11% of all transactions using Norwegian cards in 2013. In value terms, card use abroad accounted for close 15% of the total value of card transactions.

0 1 2 3 4 5 6 7 8 9 10

07 08 09 10 11 12 13

Percentage of total transactions Percentage of total value

0 10 20 30 40 50 60 70 80 90 100

07 08 09 10 11 12 13 07 08 09 10 11 12 13 Internet purchases in Norway

Internet purchases abroad

Value in billions of NOK Transactions in

millions

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Chart 1.10 Use of Norwegian payment cards abroad. Transactions in millions. 2001–2013

Source: Norges Bank

Chart 1.11 shows that Norway is among the countries with the highest use of cards as a means of paying for goods and services, reflecting a well-developed and efficient debit card system in Norway. Card use in Iceland is higher than in Norway. In Iceland, payment cards are used for invoice payments, in addition to being used for goods purchases and cash withdrawals.

Chart 1.11 Number of card transactions per inhabitant.

Payments and cash withdrawals. 2012

Sources: Norges Bank, ECB, BIS, Sedlabanki Islands

Cash

Card use is on the rise, while the use of cash is declining. Chart 1.12 shows the number and value of ATM and POS cash withdrawals. ATM withdrawals came 66.8m in 2013, down 9% on 2012. POS withdrawals came to 51.1m in 2013, also down 9% on 2013. The average withdrawal from Norwegian ATMs was NOK 1484 in 2013, while the average POS withdrawal was NOK 425. In 2001, the corresponding average amounts were NOK 1062 and NOK 360.

0 50 100 150 200 250

01 02 03 04 05 06 07 08 09 10 11 12 13 Goods purchases

Cash withdrawals

0 50 100 150 200 250 300 350 400 450 500 Poland

Germany SingaporeIreland SwitzerlandBelgium NetherlandsDenmarkSwedenCanadaNorwayNorwayFinlandIcelandUKUS

2013 2012

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Chart 1.12 Cash withdrawals from aTMs and Pos terminals¹. 2001–2013

Source: Norges Bank

A user can withdraw cash at bank branches, from ATMs and at many POS terminals.

The number of ATMs per inhabitant has declined slightly since 2008 (see Chart 1.13).

In 2013, there were 0.42 ATMs per thousand inhabitants. The number of POS terminals has increased in recent years. In 2013, there were 28 such terminals per thousand inhabitants. There were in total 2115 ATMs and 139 884 payment terminals in Norway in 2013.

Chart 1.13 Number of Pos terminals and aTMs per one thousand inhabitants.

2001–2013

Source: Norges Bank

The number of ATM cash withdrawals fell by 8.9% between 2012 and 2013. Use per ATM fell by 7.1%. The average number of withdrawals per ATM came to 31 584 (see Chart 1.14).

The use of POS terminal increased by 6.3% between 2012 and 2013. Use per terminal increased by 3.2%. Average use per terminal came to 10 248.

0 20 40 60 80 100 120 140 160 180 200

01 02 03 04 05 06 07 08 09 10 11 12 13 ATMs. Transactions in millions

POS terminals. Transactions in millions ATMs. Value in billions of NOK POS terminals. Value in billions of NOK

1 The figures for POS cash withdrawals up to 2006 are estimated by Nets (previously BBS) and Norges Bank. From 2006 the figures include only registered withdrawals.

0 0.25 0.50 0.75

0 5 10 15 20 25 30

01 02 03 04 05 06 07 08 09 10 11 12 13 POS terminals (left-hand scale)

ATMs (right-hand scale)

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Chart 1.14 Use of Pos terminals and aTMs per year. 2001–2013

Source: Norges Bank

The value of cash in circulation as a share of means of payment available to the public (M1) fell in 2013 and came to 5.5% (see Chart 1.15). This is low in an international context (see Chart 1.16). The average value of cash in circulation was close to NOK 50bn in 2013, and has shown little change in recent years.

Chart 1.15 Value of cash in circulation as a share of means of payment (M1), household consumption and mainland GDP. Percent. 2001–2013

Sources: Statistics Norway, Norges Bank

0 2000 4000 6000 8000 10000 12000

0 10 000 20 000 30 000 40 000 50 000 60 000

01 02 03 04 05 06 07 08 09 10 11 12 13 Withdrawals per ATM (left-hand scale)

Payments per POS terminal (right-hand scale)

0 2 4 6 8 10 12 14

01 02 03 04 05 06 07 08 09 10 11 12 13 As a share of M1

As a share of household consumption

As a share of mainland GDP

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Chart 1.16 Cash as a share of means of payments (M1) in selected countries.

Percent. 2012

Sources: Norges Bank, ECB, BIS, Sedlabanki Islands

0 5 10 15 20 25 30 35 40 45 50 55

UK Sweden Norway Denmark Iceland Canada Switzerland Japan Euro area Singapore Hong Kong US

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2 Prices and income from payment services

Prices

Table 2.1 provides information on prices for different banking and card services.

Prices are lower for customers belonging to a bank’s loyalty scheme than those not belonging to such a scheme.

At the beginning of 2013, the average annual fee for a BankAxept card combined with an international VISA card was about NOK 218 for customers belonging to a loyalty scheme and NOKO 277 for customers not belonging to such a scheme, which is a reduction of 0.5% for the former group and an increase of 3.2% for the latter, compared with the previous year. At the beginning of 2014, the average price of a goods purchase using BankAxept was zero for customers belonging to schemes and NOK 1.70 for customers not belonging to schemes.

Table 2.1 retail customers. Prices for domestic payment services and cash withdrawals.

Weighted prices as of 1 January. In Nok.

Prices 2004–2008

Prices 2010–2014 Customers who do not belong to

loyalty schemes

Customers who belong to loyalty schemes 2004 2006 2008 2010 2011 2012 2013 2014 2010 2011 2012 2013 2014 Payments

online banking (with CID), per payment 2.0 2.1 2.0 1.6 1.5 1.7 1.3 1.5 0.1 0.0 0.0 0.0 0.0

online banking – annual fee : : 29.0 10.6 19.6 14.2 16.2 0.2 0.3 1.6 1.5 1.5

Direct debit (AvtaleGiro), per payment : : 2.1 1.6 1.5 1.6 1.4 1.5 0.1 0.0 0.0 0.0 0.1

Mobile banking (with CID), per payment : : : 1.7 1.6 1.7 1.3 1.5 0.1 0.1 0.0 0.0 0.0

Mobile banking – transfers between own

accounts, per transfer : : : 0.2 0.2 0.1 0.1 0.1 0.1 0.1 0.0 0.0 0.0

Mobile banking – info by SMS 2.4 2.5 2.5 2.4 2.2 1.8 2.1 1.3 1.1 1.3

Credit transfer via postal giro, per payment 6.5 6.9 7.0 7.2 7.5 8.1 8.8 8.8 7.7 8.1 8.3 9.2 9.4 Giro over the counter – account debit,

per payment 30.0 33.4 33.6 46.9 49.0 56.5 63.3 62.1 38.6 39.9 54.7 61.3 59.9

Giro over the counter – cash payment,

per payment 41.9 42.0 43.7 62.8 63.4 79.1 81.8 83.1 57.4 59.9 78.5 80.5 83.2

BankAxept cards in payment terminals

(EFTPoS), per payment 2.1 2.3 2.3 1.7 1.6 1.8 1.5 1.7 0.0 0.0 0.1 0.0 0.0

Credit card from international credit card

company, annual fee 136.9 158.5 150.3 145.8 153.6 17.5 20.2 27.1 14.3 32.2

BankAxept cards (combined with debit card

from int. card comp.), annual fee 265.9 260.7 266.6 243.3 246.2 260.7 268.2 276.8 192.1 191.1 209.3 218.8 217.6 aTM withdrawals, debit cards

own bank’s ATMs during opening hours,

per withdrawal 0.0 0.2 0.2 0.3 0.3 0.3 0.1 0.1 0.0 0.0 0.0 0.0 0.0

own bank’s ATMs outside opening hours,

per withdrawal 3.9 3.9 3.8 2.5 2.4 2.5 2.7 3.1 0.0 0.0 0.1 0.0 0.1

other bank's ATMs during opening hours,

per withdrawal 4.7 6.4 6.6 5.0 4.9 4.9 4.9 5.6 5.1 5.2 5.5 4.8 5.4

aTM withdrawals, international credit cards own bank’s ATMs during opening hours,

per withdrawal : : : 25.3 25.3 24.4 23.9 27.4 29.8 29.4 29.3 30.1 28.2

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Prices for billing vary widely according to form of payment. The prices are clearly highest for paper-based and manual payment services. Prices for credit transfers via postal giro and cash payments over the counter continued to increase through 2013.

Cash withdrawals from an ATM belonging to the customer’s banks are normally free of charge. Withdrawals from an ATM belonging to another bank costs NOK 5.40 during opening hours for customers belonging to a loyalty scheme and NOK 5.60 for customers not belonging to such a scheme, an increase of 12.5% and 14.3%, respectively, on 2012. Online banking payments are free of charge for

customers belonging to a loyalty scheme. The list price for this service for customers not belonging to such a scheme is NOK 1.50.

Income

In 2013, banks’ income from payment services came to almost NOK 7bn, an increase of about NOK 0.3bn on 2012 (see Chart 2.1). Income from retail payment services has followed the rise in income from other banking services. Payment cards account for the largest share of income from payment services, at about 63%, compared with 55% in 2006.

Chart 2.1 Bank’s income from payment services and net interest and commission.

In billions of Nok. 2006–2013

Sources: Statistics Norway, Norges Bank

Chart 2.1 Bank’s income from payment services and net interest and commision. In billions of NOK. 2006 – 2013

0 10 20 30 40 50 60 70 80

0 1 2 3 4 5 6 7 8

2006 2007 2008 2009 2010 2011 2012 2013

Other

Standing orders

Cards

Giros (electronic)

Giros (paper)

Cheques

Net interest and commision income (right-hand scale)

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Tables

General data

Table 1: General statistical data for Norway

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 Population (as at 1 Jan., in millions) 4.51 4.53 4.56 4.58 4.61 4.65 4.69 4.75 4.81 4.87 4.92 4.99 5.05 GDP, market value (in billions of NoK) 1 537 1 532 1 592 1 753 1 959 2 181 2 306 2 560 2 357 2 544 2 751 2 909 3 004 Mainland GDP, market value (in billions of NoK) 1 180 1 225 1 273 1 366 1 465 1 603 1 757 1 863 1 876 1 987 2 075 2 191 2 319 Total household consumption (in billions of NoK) 641 670 710 757 798 853 911 958 979 1 041 1 077 1 120 1 174 1 EUR in NoK (annual average) 8.05 7.51 8.00 8.37 8.01 8.05 8.02 8.22 8.73 8.01 7.79 7.47 7.81

Means of payment in Norway

Table 2: Means of payment used by the public (at year-end, in millions of Nok)

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 Money supply (M2) 818 858 882 915 904 217 972 013 1 085 330 1 233 749 1 440 205 1 494 802 1 529 940 1 609 936 1 709 189 1 773 712 1 881 477

Narrow money supply (M1)

384 630 399 712 427 689 472 058 552 246 679 503 760 448 736 491 744 260 788 613 828 816 826 016 876 484 Banknotes and

coins 42 038 40 283 41 685 43 340 46 530 48 247 49 543 49 128 48 399 48 725 48 983 48 408 48 454 Deposits in

current accounts 342 592 359 429 386 004 428 718 505 716 631 256 710 905 687 363 695 861 739 888 779 833 798 079 828 030 other deposits 370 171 409 704 407 457 423 184 435 483 473 108 559 351 657 162 693 888 731 271 780 481 868 558 930 962 Certificates of

deposit + units in money market funds

64 057 73 499 69 072 76 771 97 601 81 138 120 406 101 149 91 792 90 052 99 892 79 138 74 031

Tabell 3: Bank liquidity (in millions of Nok). annual average

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 Sight deposits 11 804 15 647 24 690 21 337 28 666 24 536 24 867 41 713 75 111 46 832 46 498 32 167 32 981 Banks’ deposits at the central

bank at the reserve rate : : : : : : : : : : 1 039¹ 1 312 923

Deposits at the central bank

(F-deposits) : : : : : : : : : : 26 344¹ 11 402 9 527

Lending (F-loans + D-loans) 13 356 538 2 978 18 788 14 694 34 411 46 670 67 515 66 242 72 759 32 351 15 352 15 806 1 Average from 3 october 2011

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Table 4: Banknotes and coins. annual average (in millions of Nok)

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 Total 42 947 41 767 41 562 43 728 45 887 49 218 50 439 50 413 50 356 50 450 50 315 51 179 49 762 Total banknotes 39 271 37 811 37 429 39 429 41 382 44 523 45 858 45 838 45 704 45 676 45 463 46 379 45 509 1000-krone 24 713 22 599 22 167 23 555 24 649 25 818 26 179 25 371 24 382 23 134 21 678 21 180 19 798 500-krone 6 921 7 626 7 732 8 278 9 060 10 374 11 213 11 882 12 722 13 623 14 542 15 633 16 306 200-krone 4 446 4 573 4 674 4 792 4 819 5 296 5 381 5 522 5 580 5 846 6 103 6 335 6 251 100-krone 2 464 2 270 2 091 2 012 2 021 2 119 2 121 2 083 2 029 2 062 2 099 2 149 2 118

50-krone 727 744 765 793 833 916 964 980 993 1 012 1 041 1 080 1 036

Total coins 3 677 3 955 4 133 4 299 4 506 4 695 4 581 4 575 4 652 4 774 4 853 4 800 4 254 20-krone 1 124 1 387 1 561 1 667 1 778 1 849 1 665 1 541 1 556 1 599 1 629 1 638 1 679 10-krone 1 111 1 085 1 051 1 049 1 076 1 145 1 214 1 259 1 276 1 307 1 323 1 317 1 150

5-krone 497 505 515 538 563 598 630 654 664 674 679 662 502

1-krone 641 666 686 718 753 799 845 884 912 941 962 943 767

0.5 krone 174 182 191 199 208 218 228 237 245 253 260 241 156

0.1 krone 130 130 129 128 128 86 : : : : : : :

Payment infrastructure

Table 5: Institutional infrastructure

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

Number of banks : 153 152 148 149 147 149 149 149 145 142 138 137

Savings banks : 129 129 127 126 124 123 121 118 113 111 109 107

Commercial banks : 16 15 13 14 15 16 18 20 20 19 17 18

Number of foreign bank

branches in Norway : 8 8 8 9 8 10 10 11 12 12 12 12

electronic money institutions : : 4 5 5 4 3 3 3 3 3 2 2

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Table 6: Number of agreements

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

online banking agreements

1 340 661 1 934 318 2 429 694 2 976 690 3 282 793 4 009 321 4 438 137 4 841 244 5 251 874 5 496 535 5 712 911 6 020 427 6 226 461

online banking agreements – retail customers

: : : : 3 221 839 3 683 843 4 089 644 4 471 351 4 865 720 5 097 505 5 300 353 5 595 545 5 754 685

online banking agreements – corporate customers

: : : : 60 954 325 478 348 493 369 893 386 154 399 030 412 558 424 882 471 776

Agreements to offer electronic invoicing (eFaktura) – corporate customers¹

: : : : : 330 460 532 648 770 945 1 071 1 220

Agreements on reciept of electronic invoicing (eFaktura) – retail customers¹

: : : : : 2 149 356 2 914 946 4 074 429 5 249 722 6 358 929 7 932 093 9 713 391 12 093 853

Company terminal giro agreements

: : : : 27 904 28 707 29 127 32 983 33 466 26 153 15 129 15 963

Postal giro

agreements 2 361 031 1 787 462 1 707 428 1 540 768 1 453 825 1 189 770 1 152 349 906 957 810 818 759 995 723 867 681 023 626 342 Direct debit

agreements (Avtalegiro and Autogiro)

4 044 848 4 483 286 4 901 219 5 505 933 6 305 218 7 523 461 8 544 208 9 523 732 10 707 639 11 933 080 13 162 659 14 393 988 15 597 964

Avtalegiro

– payees 6 473 6 883 7 194 7 905 8 761 9 554 10 373 11 135 11 945 12 619 13 130 13 572 16 417 Autogiro –

payees 1 200 1 265 1 232 1 187 1 243 1 441 1 350 1 170 1 342 716 708 690 654

1 Agreements for offering and receiving electronic invoicing i banking networks

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Table 7: Number of cards issued (in thousands), number of functions in cards issued (in thousands) and number of terminals

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 Number of cards issued¹ 6 081 6 395 6 931 7 616 7 872 9 187 9 908 10 629 11 644 12 190 12 345 12 612 12 611

Chip cards : : : : : 1 235 2 540 3 848 6 516 10 066 11 600 12 059 11 729

Magnetic stripe cards : : : : : 7 953 7 368 6 781 5 127 2 124 745 553 882

Number of functions in cards issued

10 075 10 575 11 322 12 298 12 449 14 169 15 335 16 772 17 837 19 015 19 480 19 826 20 275 Debit functions 7 991 8 212 8 600 9 326 9 107 10 138 10 519 11 899 11 789 12 968 13 564 13 620 14 274 Bank cards/BankAxept 4 287 4 362 4 527 4 985 4 894 5 537 5 569 6 218 6 057 6 620 6 897 6 945 7 157 Payment cards issued by

international card companies 3 704 3 850 4 073 4 341 4 214 4 601 4 949 5 681 5 732 6 349 6 667 6 675 7 117 Billing functions (payment cards

issued by international card companies)

445 438 451 470 451 478 522 535 542 528 593 572 569

Credit functions 1 638 1 925 2 271 2 502 2 891 3 553 4 294 4 338 5 506 5 519 5 322 5 634 5 093

Domestic credit cards 630 681 646 535 546 548 647 625 629 642 662 630 600

Payment cards issued by

international card companies 1 008 1 244 1 624 1 967 2 345 3 005 3 647 3 713 4 877 4 877 4 660 5 004 4 493

E-money² : : : : : : : : : : : : 339

Number of terminals that accept Bankaxept cards

73 832 82 294 93 456 94 386 96 591 100 021 109 821 119 953 122 359 125 684 130 397 138 034 141 999

aTMs 2 144 2 188 2 217 2 180 2 184 2 250 2 272 2 283 2 253 2 193 2 194 2 157 2 115

Payment terminals (eFTPos) 71 688 80 106 91 239 92 206 94 407 97 771 107 549 117 670 120 106 123 491 128 203 135 877 139 884

owned by banks 59 184 65 374 66 207 68 197 66 786 74 303 75 460 77 804 77 892 : : : :

owned by others 12 504 14 732 25 032 24 009 27 621 23 468 32 089 39 866 42 214 : : : : Number of locations with payment

terminals (eFTPos) that accept Bankaxept cards

49 328 52 705 59 100 63 976 73 242 78 656 85 490 94 708 96 152 97 722 100 758 105 726 110 282

1 Figures as from 2013 include e-money cards and travel accounts in card systems that are not linked to physical cards 2 Prepaid VISA and MasterCard issued by banks

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Retail payment services

Table 8: Use of payment services (in millions of transactions)

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 Total 848.3 960.4 1 039.3 1 144.9 1 235.5 1 342.9 1 478.0 1 604.3 1 701.4 1 837.1 1 976.8 2 138.8 2 288.2

Debit and credit transfers (giros)

397.5 440.5 442.8 465.6 480.4 491.2 512.4 528.3 541.6 563.4 575.3 597.2 615.7 Electronic¹ 268.1 331.3 348.9 384.3 411.8 437.4 462.3 483.9 503.6 533.5 550.0 575.1 596.1

Paper-based 129.3 109.3 93.9 81.3 68.6 53.8 50.2 44.5 38.1 29.9 25.3 22.1 19.6

Payment cards (goods purchases)

448.0 517.8 595.0 678.1 754.2 851.0 965.1 1 075.6 1 159.5 1 273.5 1 401.4 1 541.5 1 672.4 Electronic 439.0 508.0 584.7 664.2 737.9 830.7 960.3 1 073.2 1 157.7 1 271.8 1 399.6 1 539.4 1 670.4

Manual 9.0 9.8 10.3 13.9 16.3 20.4 4.8 2.4 1.9 1.7 1.8 2.1 2.0

Cheques 2.9 2.0 1.5 1.2 0.8 0.7 0.5 0.4 0.3 0.2 0.2 0.1 0.1

1 The figure for electronic giro for 2001 does not include miscellaneous credit transfers, e.g. standing orders

Table 9: Debit and credit transfers (giros) (in millions of transactions)

2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013

Total 396.7 440.3 442.8 465.6 480.4 491.2 512.4 528.3 541.6 563.4 575.3 597.2 615.7

Credit transfers¹ 343.5 393.9 395.5 418.2 431.6 441.3 455.1 468.8 476.0 492.7 499.3 514.7 528.0 electronic 234.5 299.9 314.8 348.5 371.9 395.6 412.7 430.5 443.6 467.1 477.1 495.4 510.8 Company terminal giro 143.8 153.2 164.4 160.2 95.8 51.5 46.1 43.2 44.1 44.9 47.1 14.5 14.5 online banking 62.0 81.4 101.5 138.4 227.8 293.6 318.8 340.4 349.6 371.3 378.1 427.1 435.8

online banking solutions for

retail customers 62.0 : 91.6 112.0 131.8 144.0 154.2 171.2 205.2 220.0 229.6 243.0 251.9 online banking solutions for

corporate customers : : 9.9 26.4 96.0 149.6 164.6 169.2 144.4 151.4 148.4 184.1 183.8

Mobile banking : : : : : : 0.0 0.0 0.1 0.2 0.8 3.3 9.0

Mobile banking solutions for

retail customers : : : : : : 0.0 0.0 0.1 0.2 0.8 3.3 8.9

Mobile banking solutions for

corporate customers : : : : : : : 0.0 0.0 0.0 0.0 0.0 0.1

Telegiros 28.7 26.8 25.5 24.8 21.8 16.9 13.9 12.2 12.7 11.1 9.7 8.6 7.6

Miscellaneous other electronic

credit transfers : 38.5 23.4 25.1 26.4 33.6 33.8 34.7 37.1 39.5 41.5 41.9 43.9

Paper-based 109.1 94.0 80.6 69.7 59.8 45.7 42.4 38.3 32.4 25.6 22.1 19.3 17.2

Company terminal giros and

online banking as money order 5.6 4.9 4.2 3.0 2.6 1.0 1.7 1.3 1.2 0.9 0.7 0.6 0.5

Postal giros 74.4 61.7 52.1 44.6 38.0 32.6 29.0 26.1 23.8 19.9 17.7 15.7 14.0

Giros delivered at the counter

– account debits 28.3 27.1 24.4 22.0 19.2 12.1 11.7 10.9 7.4 4.8 3.8 3.0 2.6

Miscellaneous giros registered

in banks² 0.8 0.3 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0 0.0

Direct debits 33.6 31.3 34.1 35.8 39.9 41.8 49.6 53.4 59.9 66.4 72.8 79.7 85.2

Giros delivered at the counter – cash payments

19.5 15.0 13.2 11.6 8.9 8.0 7.8 6.2 5.7 4.3 3.2 2.8 2.4

1 The figure for 2001 does not include miscellaneous credit transfers, including standing orders.

2 Include both cash payments and account debits.

(20)

Table 10a: Use of payment cards (in millions of transactions)¹

2001² 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 Total use of Norwegian cards

(in Norway and abroad)

563.6 631.1 704.7 786.6 862.2 957.6 1 070.7 1 182.0 1 259.7 1 368.8 1 492.9 1 628.5 1 753.9 Goods purchases 448.0 517.8 595.0 678.1 754.5 851.0 965.1 1 075.6 1 159.5 1 273.5 1 401.4 1 541.5 1 672.4

Goods purchases without

cashback 323.8 385.2 456.8 533.6 618.5 769.1 887.4 1 002.4 1 088.5 1 208.3 1 340.8 1 485.6 1 621.2 Goods purchases with

cashback 124.2 132.6 138.2 144.6 135.9 81.9 77.7 73.2 71.1 65.2 60.6 55.9 51.1

Cash withdrawals without goods purchases

115.7 113.3 109.7 108.5 107.8 106.6 105.6 106.4 100.1 95.3 91.6 86.9 81.6

Use of Norwegian cards by function

563.6 631.1 704.7 786.6 862.2 957.6 1 070.7 1 182.0 1 259.7 1 368.8 1 492.9 1 628.5 1 753.9 Debit functions 536.5 601.5 669.5 743.6 809.2 904.2 1 001.4 1 102.9 1 172.1 1 270.6 1 375.3 1 487.7 1 589.2 BankAxept 496.7 548.3 615.3 681.7 745.7 817.4 896.1 987.7 1 045.0 1 123.6 1 207.7 1 299.1 1 366.8 Payment cards issued by

international card companies 39.8 53.2 54.2 61.9 63.5 86.8 105.3 115.2 127.1 147.0 167.6 188.6 222.4 Billing functions (payment

cards issued by international card companies)

14.8 13.9 14.8 16.3 19.1 17.7 20.5 22.6 21.4 19.1 19.5 20.8 21.0

Credit functions 12.3 15.7 20.4 26.7 33.9 35.7 48.8 56.5 66.2 79.1 98.1 119.7 142.6

Domestic credit cards 3.6 4.5 5.3 5.7 6.1 6.5 7.8 8.8 8.0 6.7 6.2 6.3 5.9

Payment cards issued by

international card companies 8.8 11.2 15.1 21.0 27.8 29.2 40.9 47.8 58.2 72.4 91.9 113.5 136.7

e-money³ : : : : : : : : : : : 0.3 1.1

Use of Norwegian cards abroad 26.2 31.5 36.2 38.3 38.8 50.6 70.4 74.4 82.7 103.4 122.9 154.4 192.5

Goods purchases 19.0 23.2 27.0 29.8 30.6 42.3 58.2 60.3 69.0 88.9 107.7 138.4 175.8

Cash withdrawals 7.1 8.3 9.2 8.6 8.3 8.3 12.2 14.1 13.7 14.5 15.2 15.9 16.7

Use of foreign cards in Norway 7.8 8.6 9.5 10.8 13.6 14.3 14.3 16.3 17.5 19.3 22.5 27.1 31.6

Goods purchases 6.5 7.3 8.1 9.3 12.4 12.6 11.7 13.5 15.1 17.0 20.1 24.7 29.6

Cash withdrawals 1.3 1.4 1.4 1.5 1.3 1.7 2.7 2.8 2.4 2.3 2.4 2.3 2.0

1 Figures in the table apply to both manual and electronic card use (card use in EFTPoS terminals and online).

2 The figures for 2001 do not include the use of international payment cards and national credit cards in terminals owned by others than banks and oil companies. The figures for use of international payment cards in terminals include the use of cards on the Internet.

3 Include all use of gift cards in Norway and prepaid VISA cards and MasterCard cards issued by banks in Norway. The figure for 2012 only includes use of prepaid cards in EFTPOS terminals which accept BankAxept. The figures for 2013 includes all use of the cards in Norway and abroad.