Can Business Process Management Benefit from Service Journey Modelling Language?

Services are often co-produced by different service providers and (perhaps) with multiple customers. For this reason, the service environment can be viewed as a service

Thus, as there is a lack of noise modelling service in the U-space architecture, the objective of this research is to propose a conceptual noise modelling service framework

To understand service design in a business context, recent scholarly discussions on service perspectives and emerging literature on service design are drawn

This diploma project explores how the rehabilitation service at Sunnaas hospital can support the recovery journey of spinal cord injury patients today.. It aims to

suggests that the final challenge of a service blueprinting process is translating the blueprint into detailed implementation plans (2008, p. I argue that a service

introduced the concept of a service delivery network (SDN) and defined it as ‘two or more organisations that, in the eyes of the customer, are responsible for the provision of

The language is developed, in particular, to support customer journey analysis and design; its formal character is meant to facilitate an unambiguous communication of a

CJML can be used to help service providers to identify and document their planned customer journeys, and to investigate the customer experience associated with customer journeys