RETAIL PAYMENT SERVICES – 2020 NORGES BANK
PAPERS 2/2021
Chart 1 Use of payment instruments. In millions of payments. 2001–2020
0 500 1 000 1 500 2 000 2 500 3 000
0 500 1 000 1 500 2 000 2 500 3 000
2001 2003 2005 2007 2009 2011 2013 2015 2017 2019
Giros
Payment cards
Chart 2 Use of payment instruments. In billions of NOK.
2001–2020
0 500 1 000 1 500 2 000 2 500 3 000
0 5 000 10 000 15 000 20 000 25 000 30 000
2001 2003 2005 2007 2009 2011 2013 2015 2017 2019
Giros (left-hand scale) Payment cards (right-hand scale)
Chart 3 Giro payments by retail customers. In millions of payments. 2001–2020
0 50 100 150 200 250 300
0 50 100 150 200 250 300
2001 2003 2005 2007 2009 2011 2013 2015 2017 2019
Online and mobile banking Direct debit
Instant payments Postal giro
Telegiro
Chart 4 Card transactions per inhabitant per year and value per card transaction in NOK. 2001–2020
0 100 200 300 400 500 600 700 800
0 100 200 300 400 500 600 700 800
2001 2003 2005 2007 2009 2011 2013 2015 2017 2019
Number of card transactions per inhabitant per year Value per card transaction in NOK
Chart 5 Use of Norwegian payment cards by issuer and function. In millions of transactions. 2001–2020
0 500 1 000 1 500 2 000 2 500 3 000
0 500 1 000 1 500 2 000 2 500 3 000
2001 2003 2005 2007 2009 2011 2013 2015 2017 2019
Domestic credit cards
Billing functions (cards issued by international card companies) Credit cards issued by international card companies
Debit cards issued by international card companies BankAxept (debit)
Chart 6 Use of Norwegian payment cards by issuer and function. In billions of NOK. 2001–2020
0 200 400 600 800 1 000 1 200
0 200 400 600 800 1 000 1 200
2001 2003 2005 2007 2009 2011 2013 2015 2017 2019
Domestic credit cards
Billing functions (cards issued by international card companies) Credit cards issued by international card companies
Debit cards issued by international card companies BankAxept (debit)
Chart 7 Internet payments with Norwegian payment cards.
2007–2020
0 50 100 150 200 250 300 350 400 450 500
0 50 100 150 200 250 300 350 400 450 500
2007 2009 2011 2013 2015 2017 2019 2008 2010 2012 2014 2016 2018 2020 Abroad
In Norway
Value in billions of NOK In millions of
payments
Chart 8 Payment methods for online shopping. Results from the survey. Spring 2021
54%
23%
15%
8%
Payment card
Invoice (eg Klarna, Collector, Svea) Mobile payment (eg Vipps, Apple Pay) Other payment methods (eg PayPal)
Chart 9 Internet payments with Norwegian payment cards.
Percentage of total card payments. 2007–2020
0 5 10 15 20 25
0 5 10 15 20 25
2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 Percentage of payments Percentage of value
Chart 10 Use of Norwegian payment cards abroad. 2001–2020
0 50 100 150 200 250 300 350 400
0 50 100 150 200 250 300 350 400
2001 2004 2007 2010 2013 2016 2019 Cash withdrawals. In
millions of transactions Payments. In millions of transactions
0 50 100 150 200 250 300 350 400
0 50 100 150 200 250 300 350 400
2001 2004 2007 2010 2013 2016 2019 Cash withdrawals. Value in
billions of NOK
Payments. Value in billions of NOK
Chart 11 Number of card payments per inhabitant per year in selected countries. 2019
0 100 200 300 400 500 600
Italy Greece Germany Spain France Netherlands Canada Finland Sweden UK Denmark US South Korea Iceland Norway
Chart 12 Cash withdrawals from ATMs and POS terminals.
2001–2020
0 25 50 75 100 125 150
0 25 50 75 100 125 150
2001 2003 2005 2007 2009 2011 2013 2015 2017 2019
ATMs. In millions of transactions POS terminals. In millions of transactions ATMs. Value in billions of NOK POS terminals. Value in billions of NOK
Chart 13 Number of ATMs and withdrawals per ATM per year.
2001–2020
0
10 000 20 000 30 000 40 000 50 000 60 000
0 500 1 000 1 500 2 000 2 500
2001 2003 2005 2007 2009 2011 2013 2015 2017 2019
Number of ATMs (left-hand scale) Withdrawals per ATM (right-hand scale)
Chart 14 Cash in circulation among the general public.
In billions of NOK. January 2016 – December 2020
35 40 45 50 55
35 40 45 50 55
Jan. Mar. May Jul. Sep. Nov.
2016 2017 2018 2019 2020
Chart 15 Cash in circulation as a share of means of payments (M1), household consumption and mainland GDP. Percent. 2001–2020
Sources: Statistics Norway and Norges Bank
0 2 4 6 8 10 12 14
0 2 4 6 8 10 12 14
2001 2003 2005 2007 2009 2011 2013 2015 2017 2019
As a share of M1*
As a share of household consumption
As a share of mainland GDP
Chart 16 Cash in circulation as a share of means of payments in selected countries. Percent. 2018, 2019 og 2020 (Nordic countries)
Sources: BIS, Central Bank of Iceland, Danmarks Nationalbank, ECB, Statistics Norway,
0 5 10 15 20 25 30 35 40 45 50
Norway Sweden UK Denmark Canada Iceland Switzerland Euro area Japan China US
2018 2019 2020
Chart 17 Number of cash payments as a percentage of the total number of payments
12% 11%
15%
10% 9%
12%
12% 11%
19%
9%9% 9%9% 9%
7% 7% 8%8%
3%4% 3%4% 3%
3%
3% 3%
6%
0%
5%
10%
15%
20%
25%
30%
35%
40%
Total At points of sale (POS) Person-to-person (P2P)
Spring 2017 Autumn 2017 Spring 2018 Autumn 2018 Spring 2019 Autumn 2019 Spring 2020 Autumn 2020 Spring 2021
Chart 18 Value of cash payments as a percentage of total value of payments
4% 3%
7%
5% 5%
4%
9% 8%
13%
3% 3% 3%
8%
6%
11%
7%
3%
35%
3% 4%
2% 1%
1%
7%
2% 1%
5%
0%
5%
10%
15%
20%
25%
30%
35%
40%
Total At points of sale (POS) Person-to-person (P2P)
Spring 2017 Autumn 2017 Spring 2018 Autumn 2018 Spring 2019 Autumn 2019 Spring 2020 Autumn 2020 Spring 2021
Chart 19 Payment methods in different payment situations.
Spring 2017 and spring 2021
11%
3%
15%
6%
84%
83%
3%
12%
56% 80%
26%
13%
2% 2% 4% 2%
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Spring 2017 Spring 2021 Spring 2017 Spring 2021
Other
Online/mobile banking
Mobile phone Payment card Cash
At points of sale (POS) Person-to-person (P2P)
Chart 20 Banks’ income from payment services and net interest and commission. In billions of NOK. 2005–2020
0 20 40 60 80 100 120
0 2 4 6 8 10 12
2005 2007 2009 2011 2013 2015 2017 2019
Other
Giros
Payment cards
Net interest and commision income (right-hand scale)
