Tjenesteinnovasjon 3MMF240

(1)

Tjenesteinnovasjon 3MMF240

Pensum for studieåret

Obligatorisk litteratur

Aaker, D. A. (2012). Win the brand relevance battle and then build competitor barriers.

(2), 43-57.

,

California Management Review 54

http://web.a.ebscohost.com/ehost/pdfviewer/pdfviewer?vid=1&sid=96696d10-ef5f-4e5e-91a0-0ffbb5ee1eb9%40sessionmgr4008

Hvis du ikke får åpnet artikkelen gjennom lenken, søk på artikkeltittel i Oria:

https://www.inn.no/bibliotek.

Andreassen, Tor W., Gustafsson, Anders & Gebauer, Heiko (2015) Å skape verdier sammen med kundene: Hva er viktig? Magma, 2015(4), 41-51

https://www.magma.no/a-skape-verdier-sammen-med-kundene-hva-er-viktig

Amit, R., & Zott, C. (2012). Creating value through business model innovation. MIT Sloan , (3), 41.

Management Review 53

http://ezproxy.inn.no/login?url=https://search.proquest.com/docview/963962187?rfr_id=info%3Axri%2Fsid%3Aprimo

Buurman, R. D. (1997). User-centred design of smart products. Ergonomics 40, (10), 1159-1169.

http://www.interactiondesign.se/wiki/_media/courses:buurman_user_studies.pdf

Chesbrough, H. (2007). Business model innovation: it's not just about technology anymore. Strategy & leadership 35, (6), 12-17.

http://ezproxy.inn.no/login?url=https://search.proquest.com/docview/194380708/fulltextPDF/5D3BF051BDEA4A70PQ/1?accountid=43213

(2)

Cusumano, M. A., Kahl, S. J., & Suarez, F. F. (2015). Services, industry evolution, and the competitive strategies of product firms. Strategic management journal 36, (4), 559-575.

Denne artikkelen er kun tilgjengelig på campus. Søkes opp i databasen Wiley som du finner .

her: https://www.inn.no/bibliotek/soeke-og-vurdere/databaser

Dawson, P., & Daniel, L. (2010). Understanding social innovation: a provisional framework. International Journal of Technology Management 51, (1), 9-21. Legges ut i Canvas.

Drucker, P. F. (1998). The discipline of innovation. Harvard business review 76, (6), 149-157.

http://ezproxy.inn.no/login?url=http://web.a.ebscohost.com/ehost/pdfviewer/pdfviewer?vid=1&sid=590155af-98ce-41c4-835f-308f8f9978ab%40sessionmgr4010

Sanders, E. B. N., & Stappers, P. J. (2008). Co-creation and the new landscapes of design. CoDesign 4, (1), 5-18.

http://web.a.ebscohost.com/ehost/pdfviewer/pdfviewer?vid=3&sid=83883661-84be-41ec-acf0-1f2e34a948d5%40sessionmgr4008

Gustafsson, A., Kristensson, P., Schirr, G. R. & Witell, L. (2016). Service Innovation. New York, NY: Business Expert Press.

Hurley, R. F., & Hult, G. T. M. (1998). Innovation, market orientation, and organizational learning: an integration and empirical examination. The Journal of marketing, 42-54.

http://ezproxy.inn.no/login?url=http://www.jstor.org/stable/1251742?sid=primo&origin=crossref&seq=1#page_scan_tab_contents

(3)

Isaksson, R., Garvare, R. & Johnson, M. (2015) The Crippled Bottom Line – Measuring Sustainability, International Journal of Productivity and Performance Management, 64(3), pp. 334-355.

http://ezproxy.inn.no/login?url=https://ebookcentral.proquest.com/lib/hilhmr-ebooks/reader.action?docID=2030597&ppg=31

(dette er en artikkel i en e-bok gjennom ebook central)

Johnson, M. W., Christensen, C. M., & Kagermann, H. (2008). Reinventing your business model. Harvard business review 86, (12), 57-68.

http://ezproxy.inn.no/login?url=http://web.b.ebscohost.com/ehost/pdfviewer/pdfviewer?vid=1&sid=f7be1c47-4b2d-4c11-b4be-f3e7cdb5f281%40sessionmgr102

Lervik-Olsen, Line, Gustafsson, Anders, Silseth, Pål R. & Lorentzen Bengt G. (2015) Bør vi involvere kundene? Magma, 2015(4), 52-60.

https://www.magma.no/bor-vi-involvere-kundene

Mangelsdorf, M. E. (2011). The user innovation revolution. MIT Sloan Management Review, (1), 1.

53

http://ezproxy.inn.no/login?url=https://search.proquest.com/docview/896570328?OpenUrlRefId=info:xri/sid:primo&accountid=43213

McNamara, N., & Kirakowski, J. (2006). Functionality, usability, and user experience:

three areas of concern. interactions 13, (6), 26-28.

http://interactions.acm.org/archive/view/november-december-2006/functionality-usability-and-user-experience1

Mulgan, G. (2006). The process of social innovation. Innovations: technology, governance, , (2), 145-162.

globalization 1

(4)

https://www.mitpressjournals.org/doi/pdf/10.1162/itgg.2006.1.2.145

Norman, D. A., & Verganti, R. (2014). Incremental and Radical Innovation: Design Research vs. Technology and Meaning Change. Design Issues, 30(1), 78-96

http://ezproxy.inn.no/login?url=http://web.b.ebscohost.com/ehost/pdfviewer/pdfviewer?vid=1&sid=aa46bc2c-a9df-4075-ae67-59e2107f6657%40sessionmgr101

O'Reilly III, C. A., & Tushman, M. L. (2011). Organizational ambidexterity in action: How managers explore and exploit. California management review 53, (4), 5-22.

http://ezproxy.inn.no/login?url=http://web.a.ebscohost.com/ehost/pdfviewer/pdfviewer?vid=1&sid=104ee3bc-2a31-48de-aee5-86043a96013e%40sessionmgr4010

Prahalad, C. K., & Ramaswamy, V. (2003). The new frontier of experience innovation. MIT , (4), 12-18.

Sloan management review 44

http://ezproxy.inn.no/login?url=https://search.proquest.com/docview/224970127?rfr_id=info%3Axri%2Fsid%3Aprimo

Rennings, K. (2000). Redefining innovation—eco-innovation research and the contribution from ecological economics. Ecological economics 32, (2), 319-332.

http://ezproxy.inn.no/login?url=https://www.sciencedirect.com/science/article/pii/S0921800999001123

Rindova, V. P., & Petkova, A. P. (2007). When is a new thing a good thing? Technological change, product form design, and perceptions of value for product innovations.

, (2), 217-232.

Organization Science 18

http://ezproxy.inn.no/login?url=http://www.jstor.org/stable/25146095?seq=1#page_scan_tab_contents

Thomke, S., & Von Hippel, E. (2002). Customers as innovators: a new way to create

(5)

value. Harvard business review 80, (4), 74-85.

http://ezproxy.inn.no/login?url=http://web.b.ebscohost.com/ehost/pdfviewer/pdfviewer?vid=1&sid=25c9bf80-fa24-4f17-88c1-4d1782c4d664%40pdc-v-sessmgr01

Schmenner, R. W. (2009). Manufacturing, service, and their integration: some history and theory. International Journal of Operations & Production Management 29, (5), 431-443.

http://ezproxy.inn.no/login?url=https://search.proquest.com/docview/232326733/fulltextPDF/FA8A90540BA24037PQ/1?accountid=43213

Shah, S. (2000). Sources and patterns of innovation in a consumer products field:

Innovations in sporting equipment. Sloan School of Management, Massachusetts Institute .

of Technology, Cambridge, MA, WP-4105

http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.13.5045&rep=rep1&type=pdf

Stremersch, S., & Tellis, G. J. (2002). Strategic bundling of products and prices: A new synthesis for marketing. Journal of Marketing 66, (1), 55-72.

http://ezproxy.inn.no/login?url=http://www.jstor.org/stable/3203369?seq=1#page_scan_tab_contents

von Hippel, E. (2017). Free Innovation by Consumers—How Producers Can Benefit:

Consumers’ free innovations represent a potentially valuable resource for industrial innovators. Research-Technology Management 60, (1), 39-42.

http://ezproxy.inn.no/login?url=https://search.proquest.com/docview/1895911135/fulltextPDF/C4E489BF44C24297PQ/1?accountid=43213

Westley, F., & Antadze, N. (2010). Making a difference: Strategies for scaling social innovation for greater impact. Innovation Journal 15, (2).

http://web.a.ebscohost.com/ehost/pdfviewer/pdfviewer?vid=0&sid=65e51361-992a-4013-9abd-6c92002b38af%40sessionmgr4007

Hvis du ikke får åpnet artikkelen gjennom lenken, søk på artikkeltittel i Google Scholar:

https://scholar.google.no/

(6)

Witell, L., Kristensson, P., Gustafsson, A., & Löfgren, M. (2011). Idea generation: customer co-creation versus traditional market research techniques. Journal of Service

, (2), 140-159.

Management 22

http://kau.diva-portal.org/smash/get/diva2:495074/FULLTEXT01.pdf